Return & Refund Policy

Return & Refund Policy (Vastivo Store)

We want you to be satisfied with your purchase. If something isn’t right, we’ll help.

Returns (Eligibility)

You may request a return within 30 days of delivery if:

  • Item arrived damaged, defective, or wrong, or

  • Item is not as described

To qualify (where applicable), items must be unused and in original condition/packaging.

Non-Returnable Items

  • Final sale/clearance items

  • Gift cards

  • Personal care/hygiene items (if opened/used)

  • Items damaged by misuse/normal wear

  • Orders with incorrect address provided by customer

Damaged / Defective / Wrong Item

Report within 48 hours of delivery to: info@vastivostore.com
Include: order number + photos/video.
If approved, we’ll offer a replacement or refund.

Change-of-Mind Returns

If approved, item must be unused and in original packaging.

  • Return shipping is paid by the customer

  • Original shipping fees (if any) are non-refundable

How to Start a Return

Email info@vastivostore.com with:

  • Order number

  • Reason

  • Photos (if applicable)

Do not return items without contacting us first (unapproved returns may not be processed).

Refund Processing

After approval/inspection, refunds are processed within 3–7 business days.
Banks/payment providers may take additional time to reflect funds.

Cancellations

Cancellations are only possible before the order is processed/shipped.
If already shipped, you’ll need to follow the return process after delivery.

Contact

Email: info@vastivostore.com

Terms of Service (Vastivo Store)

Effective Date: [add date]

By using this website or placing an order with Vastivo Store, you agree to these Terms.

1) Orders & Payments

We may refuse or cancel orders due to suspected fraud, pricing errors, or stock/fulfillment issues. If canceled after payment, you’ll be refunded.

2) Shipping

Delivery time estimates are not guaranteed. Delays caused by carriers/customs/events outside our control are not our responsibility.

3) Returns & Refunds

Returns/refunds are governed by our Return & Refund Policy.

4) Product Information

We aim for accurate product listings, but colors/details may vary due to screen settings and supplier updates.

5) Chargebacks / Fraud

If a chargeback is filed without contacting us first, we may provide order/tracking/communication details to dispute it and block future purchases.

6) Intellectual Property

All website content belongs to Vastivo Store or licensors and may not be reused without permission.

7) Limitation of Liability

To the maximum extent permitted by law, Vastivo Store is not liable for indirect or consequential losses related to use of the website or products.

8) Changes

We may update these Terms at any time by posting changes on this page.

9) Contact

Email: info@vastivostore.com